Welcome to the Empro Business Group’s privacy notice.
This privacy notice provides information on how Empro Business Group Ltd collects and processes your personal data when you visit our website.
Please read this privacy policy carefully.
Important information and who we are:
Empro Business Group Ltd are the controller and responsible for your personal data.
Contact details:
Full name of legal entity: Empro Business Group Ltd
Name of Data Protection Officer: Emma Armstrong
Email address: emma@emprogroup.co.uk
Postal address: Empro Business Group, the Colmore Building, Queensway, B4 6AT
Telephone Number: 0121 667 0330
1. The data we collect about you
We may collect, use, store and transfer different kinds of personal data about you as follows:
- Identity Data.
- Contact Data.
- Transaction Data.
- Technical Data.
- Usage Data.
- Marketing and Communications Data.
We explain these categories of data here: We may collect, use, store, and transfer different kinds of personal data about you as follows: Identity Data, including first name, maiden name, last name, job title or similar identifier, marital status, title, date of birth, and gender; Contact Data, including billing address, delivery address, email address, and telephone numbers; Transaction Data, including details about payments to and from you and other details of products and services you have purchased from us; Technical Data, including internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website; Usage Data, including information about how you use our website, products, and services; and Marketing and Communications Data, including your preferences in receiving marketing from us and your communication preferences.
We use different methods to collect data about you, which are explained here: We use different methods to collect data about you, which are explained here: Direct interactions, where you may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you apply for our products or services, subscribe to our service or publications, request marketing to be sent to you, enter a competition, promotion, or survey, or give us feedback. Automated technologies or interactions, where as you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Third parties or publicly available sources, where we may receive personal data about you from various third parties and public sources. We use tools like Google Analytics to track and analyse website usage, Mailchimp for email marketing, and Manatel for customer relationship management.
2. How we use your personal data
We will only use your personal data for the purpose for which we collected it which include the following:
- To register you as a new customer.
- To manage your relationship with us.
- To enable you to participate in a prize draw, competition or complete a survey.
- To improve our website, products/services, marketing or customer relationships.
- To recommend products or services which may be of interest to you.
3. Data that is given to us by you
Empro Business Group Ltd will collect your Data in a number of ways, for example:
a) when you contact us through the Website, by telephone, post, e-mail or through any other means;
b) when you use our services; in each case,
in accordance with this privacy policy.
4. Our use of Data
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a) internal record keeping;
b) improvement of our products / services;
in each case, in accordance with this privacy policy.
10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
5. Who we share Data with
We may share your Data with the following groups of people for the following reasons:
a) any of our group companies or affiliates – for contact purposes only;
b) our employees, agents and/or professional advisors – for contact purposes only;
in each case, in accordance with this privacy policy.
6. Keeping Data secure
We will use technical and organisational measures to safeguard your Data, for example:
a) access to your account is controlled by a password and a username that is unique to you.
b) we store your Data on secure servers.
We are certified to ISO 27001. This family of standards helps us manage your Data and keep it secure.
Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address: emma@emprogroup.co.uk.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
7. Data retention
Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
8. Your rights
You have the following rights in relation to your Data:
Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
Right to erase – the right to request that we delete or remove your Data from our systems.
Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
Right to data portability – the right to request that we move, copy or transfer your Data.
Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this email address: emma@emprogroup.co.uk.
If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
9. Links to other websites
This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
10. Changes of business ownership and control
Empro Business Group Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Empro Business Group Ltd Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
We may also disclose Data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.
11. General
You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
12. Changes to this privacy policy
Empro Business Group Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Empro Business Group Ltd by email at emma@emprogroup.co.uk.
This privacy policy was created on 01 July 2024.