Workplace Services Systems Administrator
Location: London or Liverpool
Contract Type: Permanent
Working Hours: Monday to Friday, 09:30 – 17:30
Hybrid Working: Minimum 3 days per week in-office
Salary: Competitive
Join Us in Shaping the Future of Workplace Services
We’re looking for a Workplace Services Systems Administrator to join our dynamic Workplace Services team. This newly created and permanent role plays a key part in our continued rollout and development of ServiceNow Workplace Service Delivery (WSD) — a system central to how we manage space, assets, and maintenance.
If you're passionate about using technology to streamline facilities operations and generate data-led insights that inform strategic decision-making, this is an exciting opportunity for you.
About the Role
You’ll be responsible for:
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Overseeing the CAFM system, ensuring it’s maintained and aligned to business needs through effective updates and administration.
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Driving continuous improvement, supporting and training users across the business.
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Leading the next phases of our ServiceNow WSD development — including reporting, dashboard creation, asset tracking, maintenance management, and cost monitoring.
Key Responsibilities
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Data Management: Ensure integrity and accuracy of CAFM data; maintain the asset database; create dashboards for analytics and reporting.
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Stakeholder Management: Coordinate with workplace services on system updates, present findings, and support decision-making.
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Project Management: Deliver CAFM-related projects on time and within budget.
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Product Backlog Management: Prioritise ServiceNow WSD tasks based on evolving requirements.
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Progress Monitoring: Track and evaluate product development milestones.
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Product Oversight: Lead product development and final quality assurance before go-live.
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Reporting & Analytics: Deliver insights on space utilisation, asset performance, maintenance, and cost tracking.
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Strategic Planning: Use data to support resource allocation and drive efficiency improvements.
About You
We’re looking for someone with:
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Experience with CAFM systems like ServiceNow WSD, Concept FSI, Maximo, or Condeco.
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Familiarity working with Facilities and Health & Safety teams.
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Strong analytical and reporting skills using Excel (advanced functions, pivot tables, macros), Power BI, Power Query, or Tableau.
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Detail-oriented with a deep understanding of data accuracy, automation, and workflow optimisation.
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Excellent stakeholder management and cross-functional communication skills.
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Capability to manage product backlogs and support product ideation and delivery.
Personal Attributes
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Tech-savvy with a strong interest in emerging systems and automation.
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Adaptable and responsive to change in a fast-paced environment.
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Committed to high-quality service and collaborative team culture.
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Professional, positive, and proactive in working with colleagues and stakeholders.
Why Join ?
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Be at the forefront of facilities technology using ServiceNow, one of the most advanced platforms in the industry.
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Help implement AI-driven tools and automation for smarter building and space management.
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Work in a forward-thinking team with a strong commitment to innovation, data-led planning, and operational excellence.